Privacy Policy

Updated Privacy Policy; Published May 2018

We regard our customers' privacy as one of our most important values. You do not have to create an account or register on this site with any personal details to be able to place an order. We do not pass on any of your details. We believe our privacy policy should give you confidence whenever you use our services - 24 hours a day, 7 days a week, 365 days of the year. 

When you register and/or order with us we ask you to divulge a small amount of information. We do this for 2 reasons. Primarily to process your order and also to keep you up to date with your order status. We never send emails requesting feedback or asking for other information. You are asked to give your personal information when you register and when you order. We will normally require your name and address for obvious reasons and we will also need your payment details. We do not store payment details so you can rest assured that they cannot be misused.

 
Newsletter Subscriptions.
You may have subscribed to our Newsletter by clicking a link from our website, or from one of our Social Media posts. You can easily Unsubscribe from this if you no longer wish to receive Newsletters by opening a previous Newsletter from us and looking for the Unsubscribe link at the bottom of the Newsletter. Alternatively you can do it using the following methods:

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Online Payment Security
Our ordering process is controlled by WorldPay. Worldpay is a global leader in payments processing technology and solutions for merchant customers. They operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types across multiple channels anywhere in the world.

Our website www.theclayclothcompany.co.uk carries FULL SSL Encrypton. An SSL Checkout Certificate is a validation of a web page's security, most commonly used on pages in which the visitor is expected to provide private or financial information. SSL Checkout adds an official green 'safe' padlock to the address bar on your web browser when proceeding through your shop checkout to make a purchase.

* Please note - Scheduled to be released in July 2018, Google Chrome 68 will see Google begin to display the text “Not secure” at the beginning of every web address which is not https:// in the browser address bar and likewise, "Secure" which is https. You can read more about this here


Our Worldpay Service, Powered by CardSave has always been 100% secure, but we have gone that one step further. Links This website contains links to other sites.

Note: Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

This privacy policy applies solely to information collected by The Clay Cloth Company.

Note: Please be fully aware that you can ask us to update, amend or delete any of your personal information at any time, by contacting us by the following means:

The Clay Cloth Company
7 Alford Gardens
Myddle
Shropshire
SY4 3RG
United Kingdom

Telephone: 07811 594987
Email: [email protected]

Alternatively, you can use our Contact Us page

COOKIES 

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this routinely.

What are cookies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

ANALYTICS

The Clay Cloth Company uses a range of analytics tools to collect information about how people use our website and how they find us. This helps us make sure our site is meeting your needs and to find out how we could improve things.

Analytics cookies like Google Analytics and Statcounters store information about what pages people visit on our site, how long they are on the site, how they got here and what they click on. This information is supplied by cookies to help The Clay Cloth Company to analyse the profile of visitors and provide them with a better experience. Analytics cookies do not collect or store users’ personal information (for example, names or addresses), so this information cannot be used to identify individuals. We do not allow analytics companies to use or share its analytics data and in addition, our website also carries embedded ‘share’ buttons to enable users of our site to easily share pages of our website with their friends and family through popular social networks; these sites may set a cookie when you are also logged in to their service.

Access To Information & Your Rights
We are committed to protecting and respecting your privacy. Under the GDPR, as a User of our Service, you have several rights in relation to your personal data which include:

  • The right of access - you have the right to know exactly what information we hold about you and how we process it. 
  • The right of rectification - you have the right to have your personal data rectified if it is incorrect or incomplete.
  • The right to be forgotten - You have the right to have your personal data removed or deleted without a specific reason for doing so. This is also known as ‘the right to erasure’. 
  • The right to restrict processing - an individual's right to block or suppress processing of their personal data. You have the right to block your personal data from being processed.
  • The right to data portability - you have the right to request the personal data we hold about you for your own use.

Changes To This Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.