Payment & Delivery

 

Payment Via WorldPay 

You can shop and pay for your purchases securely and easily online using our Worldpay Service, Powered by CardSave. 100% secure, we have the aility to accept all major payment types. 


UK Delivery

Monday - Friday (CET)

  • All items ordered before 14.00pm are despatched out the same day to the best of our ability unless otherwise stated at the time of ordering. 
  • All items ordered after 14.00pm will be despatched out the following working day.
  • All items ordered after 14.00pm on a Friday will be assigned to our Courier Service on the Friday* and therefore will not be despatched until the Monday*.

Weekends (GMT)

  • All items ordered on a Saturday or Sunday will be assigned to our Courier Service on the Friday* and therefore will not be despatched until the Monday*.

*Excluding Bank Holidays, in which case it will be the next working day)

We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address. 

All orders are despatched via Courier and are tracked for your added security.


Free Delivery

Free delivery is available to UK Mainland ONLY on orders over £50.00. Please ensure you have selected the correct country at Checkout.

IMPORTANT - PLEASE NOTE

The Clay Cloth Company reserves the right to charge the full shipping fee applicable to resend if the item is returned to us as the customer was unable to take delivery of the parcel for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item reshipped. If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel. If our Courier attempts delivery and the parcel cannot be delivered, a reattempt will take place. Following a further reattempt, the parcel will be destroyed. The Clay Cloth Company will not be responsible for destroyed parcels where the customer is not available to accept the parcel.

European & International

The Clay Cloth Company will ship internationally to many countries in Europe and the Rest of the World. Please ensure you have selected the correct country at Checkout.

Confirmation
 
You should receive an email from us when your item(s) have been shipped. If you are in any doubt please contact us and we will be happy to check on the status of your order.
Privacy

We regard our customers' privacy as one of our most important values. You do not have to create an account or register on this site with any personal details to be able to place an order. We do not keep any of your personal details on our site what so ever nor pass on any of your details. We believe our privacy policy should give you confidence whenever you use our services - 24 hours a day, 7 days a week, 365 days of the year.